Refund policy

Our Commitment to Quality:

At Aviest, we take pride in offering premium bird nest products that reflect the highest standards of quality and authenticity. We understand that when you invest in our bird nests, you expect nothing but the best.

Our Satisfaction Guarantee:

We stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund policy, provided the product meets certain conditions.

Refund Policy Details:

  • Eligibility: Refunds are available for products that do not meet our quality standards or are significantly different from the description provided. Due to the natural variations in bird nests, we ask that you carefully review our product descriptions to understand what to expect.

  • Condition of Product: Refunds are only available for unopened, unused bird nests. Once the bird nest has been cooked or used, it is no longer eligible for a refund. This policy ensures that we maintain the highest health and safety standards for all our customers.

  • Timeframe: To qualify for a refund, please contact us within 7 days of receiving your order. We will guide you through the return process and issue a refund once the product is returned in its original condition.

  • Process: Simply reach out to our customer service team, and we will assist you with the return and refund process. We aim to make it as easy as possible, so you can shop with peace of mind.

Gift Card Policy

  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

  • No Expiry: Gift cards do not expire and can be used at any time.

  • Lost or Stolen: We are not responsible for lost or stolen gift cards. Please keep your code secure.

  • Usage: Gift cards can be redeemed for products on our website.

Why We Offer This Policy:

Our refund policy is designed to ensure that you can purchase with confidence, knowing that we stand behind the quality of our products. However, due to the perishable nature of bird nests, we cannot offer refunds on products that have been cooked or used. We believe this approach balances customer satisfaction with the integrity of our products.

Contact Us:

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team. We're here to help!